Job Openings » Customer Service Officer

Customer Service Officer

by Kaduna State Residents Identity Management Agency

Customer Service Officer

Job Description


The role involves providing superior customer service, citizen engagement, and resolving (or escalating as appropriate) any issues that end-users of the services offered by the Agency may face, from time to time.


  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle customer complaints.
  • Provide appropriate solutions and alternatives within the time limits and following up to ensure resolution.
  • Keep records of customer interactions, process customer enquiries and file documents.
  • Citizen engagement
  • Follow all communication procedures, guidelines, and policies.


Remuneration is subject to prevailing compensation for Kaduna State Civil Servants for Grade Levels 8-10 depending on the successful candidates’ qualifications and years of experience.

Job Requirement


  • A bachelor’s degree in any social science related discipline.
  • Minimum of 1-year relevant experience in a customer support role.
  • Up to 7 years working experience in a similar role will be considered and an advantage. Similarly, a master’s degree in a related discipline and up to 4 years relevant experience in a similar role will be considered and an advantage.
  • Familiarity with customer relationship management systems and practices.
  • Customer orientation and ability to adapt/respond to different types of customers.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.